Adventure Tales Factory - privacy notice v1.0

Registered name: Lola Squared LTD

This privacy notice tells you what to expect us to do with your personal information. Document contain the following sections:

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Contact details

Email: contact@lolasquared.com

What information we collect, use, and why

What information we collect and use:

• Account information: When you create an account with us using one of the federated login options, we collect information about the account. This includes:
  • Your unique identifier provided by the authentication service (Google Sign-In ID or Sign in with Apple user identifier)
  • Your email address
• Account history: We store information about your account usage including, but not limited to, history of generating stories, account creation date, and when you last used the service.
• Purchase history: When you make a purchase via Google and Apple's in-app purchase mechanisms, we store the details of the transaction – how many credits you purchased, the date of the transaction, and the price.
• Content generated by you: When you use the audio recording function to generate a story, we store the generated audio file (voice recording).
• Technical data: We collect technical data about your device. This includes device identifiers such as Android ID and Firebase Installation ID to identify your device, information about the platform you use, and some technical details like IP address.
• Customer support data: When you contact us, you provide us with information to help address your inquiry, including the email address you want us to respond to. We also create an MD5 hash of your customer ID to identify you in our support system.

Why we use it:

• Providing our services: Account information, Account history, Purchase history, Content generated by you, Technical data
• Operation of customer accounts: Account information, Account history, Purchase history, Technical data, Customer support data
• Service updates: Account information, Technical data
• Dealing with queries complaints or claims: Account information, Account history, Purchase history, Customer support data

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. More information: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#roa
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. More information: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtr
• Your right to erasure - You have the right to ask us to delete your personal information. More information: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rte
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. More information: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtrop
• Your right to object to processing - You have the right to object to the processing of your personal data. More information: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rto
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. More information: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtdp
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. More information: https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtwc

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts are:

• Contract – we have to collect or use the information so we can maintain and manage your account, including storing your account history, purchase history, and related account activities. All of your data protection rights may apply except the right to object.
• Legitimate Interests – we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are maintaining and improving our service, such as analyzing usage patterns and purchase history to enhance user experience.

Our lawful bases for collecting or using personal information for service updates purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

For detailed descriptions of categories of information, please refer to the "What information we collect, use, and why" section above.

Directly from you:

• Content generated by you
• Customer support data
• Account history

From service providers:

• Account information
• Purchase history

Automatically from your device:

• Technical data

How long we keep information

• The length of time we keep your information depends on the type of data, its purpose, and our legal obligations.
• Any data related to your account will be erased after 2 years of inactivity.
• When you contact us with queries or for support, we will keep that information for as long as there is a legitimate business need or legal requirement.

We regularly review our data retention practices to ensure we only keep your personal information for as long as necessary for the purposes set out in this privacy policy and to comply with our legal obligations. When personal data is no longer necessary, we will securely delete or anonymize it.

Who we share information with

Data processors

Amazon Web Services (AWS). Cloud Computing and Storage Services Provider.

This data processor does the following activities for us: AWS provides cloud infrastructure services that are crucial for our app's backend operations. All our data is processed and stored exclusively in AWS's London datacenter. They provide secure database services where we store user account information (including some PII), offer object storage services for user-generated content (including audio recordings), host our application servers, provide computing resources necessary for running our service, and deliver networking and content delivery services to ensure efficient and secure data transfer. For more information on AWS's data handling practices, please see their privacy policy: https://aws.amazon.com/privacy/

Firebase (Google). Mobile and Web Application Development Platform Provider.

This data processor does the following activities for us: Firebase generates a unique Installation ID for each installation of our app, which helps us identify unique devices and improve our service. Firebase may collect and process certain technical information about your device, including IP address, device model, operating system version, app version, and usage data. While this information is primarily technical, when combined with other data, it could potentially identify a user. Firebase helps us with app analytics, crash reporting, and performance monitoring. For more information on Firebase's data handling practices, please see Google's privacy policy: https://policies.google.com/privacy

OpenAI LLC. Artificial Intelligence and Machine Learning Services Provider.

This data processor does the following activities for us: OpenAI provides AI-powered transcription services for our app. They transcribe the audio files that users record in our app. The audio files are sent to OpenAI for processing, and the resulting transcriptions are returned to us. OpenAI does not store the audio files or transcriptions beyond the time necessary to perform the transcription service. For more information on OpenAI's data handling practices, please see their privacy policy: https://openai.com/policies/privacy-policy

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: OpenAI, LLC

Category of recipient: Artificial Intelligence and Machine Learning Services Provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

13 September 2024